1. Definitions

• “Company,” “we,” “us,” or “our” refers to Maverix Movers.
• “Customer,” “you,” or “your” refers to any individual or business using our services.
• “Services” refers to home moving, business moving, and waste removal services provided by Maverix Movers.

2. Service Booking & Confirmation

• All bookings must be confirmed in writing via email or through our website.
• A deposit may be required to secure your booking.
• Changes to bookings should be requested at least 48 hours before the scheduled service.

3. Pricing & Payment

• Prices are based on the details provided at the time of booking. Additional charges may apply for extra services or unforeseen circumstances.
• Full payment must be made upon service completion unless otherwise agreed.
• We accept payments via bank transfer, debit/credit card, or other approved methods.

4. Cancellations & Refunds

• Cancellations made at least 48 hours before the scheduled service may be eligible for a full or partial refund.
• Late cancellations may incur a cancellation fee.
• Refunds are processed within 7-10 business days.

5. Customer Responsibilities

• Ensure all items are packed securely before the move unless packing services are included.
• Inform us of any fragile or valuable items in advance.
• Provide clear access to the property and ensure parking arrangements are in place.
• Comply with local waste disposal regulations when using our waste removal service.

6. Liability & Insurance

• We take every precaution to handle your belongings with care, but we are not liable for damages caused by pre-existing conditions or improper packing.
• Optional insurance coverage is available upon request.
• We are not liable for delays due to unforeseen circumstances, such as traffic or weather conditions.

7. Prohibited Items

We do not transport or dispose of:

• Hazardous materials, explosives, or chemicals.
• Perishable goods, illegal items, or live animals.
• Any items that violate local or national laws.

8. Complaints & Dispute Resolution

• Any complaints should be submitted in writing within 7 days of service completion.
• We will investigate and respond to complaints within a reasonable timeframe.
• Disputes will be handled in accordance with UK law.

9. Website Use & Privacy

• By using our website, you agree to comply with our [Privacy Policy].
• We do not guarantee uninterrupted access to our website and are not liable for any downtime.

10. Changes to These Terms

• We reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website.

11. Contact Us

If you have any questions about these Terms and Conditions, contact us at:

Maverix Movers

Email: mavericksmovers@gmail.com

Phone: +44 7404 280235